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Returns

1. Introduction

Thank you for choosing Appopoleis, where we strive to offer top-notch IT software solutions. Your satisfaction is our priority, and we aim to provide excellent service at every step. This Returns & Refunds Policy explains the conditions under which we accept returns, process refunds, and handle exchanges for the products and services we offer. Please read this policy carefully to understand your rights and obligations.

2. Eligibility for Returns and Refunds

At Appopoleis, we understand that sometimes you may need to return or exchange a product, or request a refund for a service. However, due to the nature of digital products and software services, we offer returns and refunds under specific conditions:

  • Software Products: All software products, once delivered, are generally non-refundable due to their digital nature. However, we may consider refund requests on a case-by-case basis under the following conditions:

    • The software is found to be defective or not functioning as described.
    • A refund request is made within 7 days of purchase.
    • The issue cannot be resolved by our technical support team.

  • Custom Software Solutions: Custom software development services are non-refundable once the project has commenced, as these services involve significant time and resources. However, we will work closely with you to ensure that the final product meets your expectations.

  • Subscription Services: For subscription-based services, you may cancel your subscription at any time. Refunds for subscriptions will be considered under the following conditions:

    • The cancellation request is made within the first 7 days of the subscription start date.
    • The service was not used or accessed during this period.

3. Process for Returns and Refunds

To request a return or refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@appopoleis.com with your order details, including your name, order number, and a description of the issue.

  2. Evaluation: Our team will evaluate your request and may ask for additional information or documentation to assess the situation. This could include screenshots, error logs, or a detailed description of the problem.

  3. Resolution: If your request is approved, we will offer a solution that may include a software update, technical support to resolve the issue, or, in some cases, a refund.

  4. Refund Processing: If a refund is issued, it will be processed to the original payment method within 7–10 business days. Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.

4. Non-Refundable Items and Services

Certain items and services are non-refundable, including but not limited to:

  • Digital Downloads: Once a digital product has been downloaded or accessed, it is not eligible for a refund, unless there is a proven defect.
  • Customized Software Solutions: Due to the personalized nature of custom software, these services are non-refundable.
  • Consultation Services: Fees for consultation and advisory services are non-refundable once the service has been provided.

5. Exchanges

If you have purchased a software product that is defective or not as described, you may be eligible for an exchange. To request an exchange:

  • Contact us within 7 days of receiving the product.
  • Provide detailed information about the issue.
  • If the product is found to be defective, we will provide you with a replacement at no additional cost.

6. Cancellation of Orders

Orders for digital products and software services can only be canceled before the product has been downloaded or the service has commenced. If you wish to cancel an order, please contact our customer support team as soon as possible. Once a product has been downloaded or a service has begun, the order cannot be canceled.

7. Technical Support

We offer comprehensive technical support for all our products and services. If you encounter any issues, our team is here to help. In many cases, issues can be resolved through support, eliminating the need for a return or refund.

8. Amendments to This Policy

Appopoleis reserves the right to update or modify this Returns & Refunds Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about our procedures.

9. Contact Us

If you have any questions about this Returns & Refunds Policy, please contact our customer support team at support@appopoleis.com. We are here to assist you and ensure your experience with Appopoleis is a positive one.

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